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FAQ

Frequently Asked Questions (FAQ)



1) How can I order?
To order, please use the automatic PayPal order form located at bottom of this page.

2) How do I pay?
You can pay via PayPal or credit card using the PayPal order form located at bottom of this page (if you are paying by credit card, you can still use the same PayPal form - you do not need a PayPal account to use it).

3) Can I pay by bank transfer?
Sorry but we do not support direct bank transfer. However, you can register a PayPal account for free in a few minutes, link your bank account to your PayPal account and use it to make payment to us.

4) When u will ship out?
If you are paying today,  we usually ship out within 1-3 working days.

5) Do you ship to all countries?
Yes, we ship to ALL countries including USA, Australia, Canada & UK.

6) How much is shipping & handling fee?

International Shipping & Handling Fees: 
All parcels send via International registered airmail, it cost $4.90 for the 1st unit, additional $1.00 will be charged for every extra single unit.

Normal delivery time for international registered air mail is 15 business days, depend on the country located and custom process. International express mail (EMS) applies upon customer’s request.  EMS shipping cost different according to the destination. Normal delivery time for EMS is 3-5 business days. Please contact us at  admin@shoppingholics.com for more details.

Malaysia Local Shipping & Handling Fees: 

All parcel send via Pos Laju.

- Free Pos Laju for order amount exceed USD$15 .

-For order below USD$15

it cost $2.00 for the 1st 500 gram, additional $0.50 will be charged for next 500 gram.

Normal delivery time for local shipment is 1-3 business days, depend on the states located.

 


* Visit www.pos.com.my for track your shipment.
    International parcel tracking > Track & Trace > Pos
    Daftar > key in the international registered air mail
    tracking number.
    Local parcel  tracking > Track & Trace > Pos 
    Laju > key in the international registered air mail
    tracking number.

 

Q: What payment method do you accept?

Ans:

For International customers, we do accept PayPal, and Credit Card(coming soon). Additional charges will applied according to different payment methods.

For Malaysia customers, online and offline payment are acceptable. Payment can make though Maybank or Public Bank (customer must send email to inform us after payment made)

Q: How quickly do you ship?

Ans:

 Shoppingholics.com will ship out the order within 1-2 business days after processed and confirmed payment.

*Orders with "Out of Stock" item(s), may take an additional 7 to 12 business days to process and ship.

 

Q: It is cosmetic lens safe to wear?

Ans: 

Definitely YES, if you follow the common soft contact lens instructions. That means washing the hands before handling the contact lens, not sharing your contact lens with others. We recommend no-rub Multi-purpose-solution for cleaning, rinsing, disinfecting and removing protein build-up. Please note not to wear contact lens any longer than 8 hours, and to remove lenses whenever you feel discomfort. It is also very important to clean your lens case every time you handle it.

 

Q:  Do I need to get an eye exam before I can order contact lens?

Ans:

Yes.  It is best if you do your eye test before ordering a contact lens.



Q:  Do I need a prescription to get a contact lens?

Ans: 

Yes. Even if you do not need any vision correction, you still need to know your base curve. When you need vision correction, we also need your power for both eyes in soft contact lens prescription.